HRCS Cancellation/Refund Policies and Procedures
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City Sail Camp Cancellation and Rescheduling
A full refund will be issued for sessions canceled prior to June 1st. Additionally, prior to June 1st, families may reschedule their session (based on availability) free of charge. Cancellations on or after June 1st will not receive a refund. On or after June 1st, and subject to availability, families may reschedule their session for a $50 administrative fee. City Sail sessions book up very quickly so there is no guarantee that we will be able to reschedule.
Adult Lesson Cancellation and Rescheduling (For all lessons, not including City Sail)
Refunds
- Due to the limited number of spaces available for each course, all sales are final. We are not able to provide refunds for adult courses. In the event of a medical or family emergency, a voucher for a future lesson may be offered, with a rescheduling fee applied.
Rescheduling
- There is a $50 per person rescheduling fee for any multi-day course.
- Multi-day courses must be rescheduled at least 7 days prior to the course start date.
- There is a $25 per person rescheduling fee for any single day lesson such as: Intros, Opens, Private lessons, Sunset Sails and Family sails.
- Single-day lessons must be rescheduled at least 2 days prior to the lesson start date.
Weather
- Only HRCS can cancel a lesson for weather-related reasons. We will sail rain or shine as long as the conditions are deemed safe.
- Lessons are canceled if the conditions are deemed unsafe by HRCS. Examples of these conditions include imminent lightning/thunder and winds sustained at 20 knots with gusts above that speed.
- Rain, cloudiness, and uncomfortable temperatures do not constitute unsafe conditions unless deemed so by HRCS - Please dress appropriately.
- If a lesson is canceled due to weather, HRCS will contact the participants using phone and/or email. Participants will have the option to reschedule their lesson or to request a voucher for a future lesson which will expire 1 year from the original lesson date.
- Vouchers are non-refundable but can be transferred to another party.
- Lesson cancellations due to weather typically occur on the day of the lesson or the evening prior to a morning lesson except under extreme circumstances. We do our best to make weather calls before students head to our boathouse, but cannot guarantee that that will always be the case.